Guarantee

General

We reserve the right to change these Terms and Conditions at any time.

Description of Goods

The descriptions, images, product specifications and dimensions are to give you a general description and a size guide for the products. Our images are carefully prepared so that it matches the product descriptions; however, the physical product may differ a little in comparison to the image shown, therefore the images of the products should only be used as guidance as to what it looks like. 

Prices

All prices include VAT. Nes Home reserves the right to change its prices. We aim to ensure that all prices are accurate, however price and availability of products is subject to change without notice. If there is an error in pricing, you will be contacted to inform you of the correct price and ask whether you would like to continue or cancel your order. We will not sell any goods at the incorrect price. If your item is not in stock, we will aim to get it in stock for you promptly, or give you the option to cancel your order if you would rather not wait. Any offers (i.e. reduced prices) on our products are for the specified time only, and we are entitled to change these offers at any time. Payments for accepted orders during this specified period will be the same price as the offer.

Nes Home Guarantee

All goods are covered by the terms and conditions of the Manufacturer's Guarantee. We offer a 90-day period for refunds, if you find the product to be unsatisfactory and it is in the original condition, as well as a 10-year guarantee from the date of purchase, for faulty products only. This guarantee specifically excludes faults caused by accident, neglect, and misuse. In addition, maintenance of products, if needed, is not covered. This does not affect any statutory rights that you have.

Nes Home products come with a 10-year guarantee, except for shower heads, bath and basin tap cartridges, shower valve cartridges and shower accessories e.g. LED shower heads, hand held shower, hose and bracket which come with a 1-year guarantee. All colour coated products are covered by a 1-year guarantee in respect of the surface coating only, which covers manufacturing defects such as peeling, fading or colour deterioration. Radiators come with 15 years guarantee.

This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents.

This guarantee does not apply if the products have been used for public use, outdoors or in a corrosive environment.

This guarantee does not cover consequential or incidental damages.

Disclaimer

Nes Home does not warrant the information and materials on this site to be accurate, complete or up to date. We cannot guarantee that use of the site is free of risks that can be damaging. Nes Home are online bathroom retailers and not expert plumbing engineers, so may not be able to offer technical advice relating to installation of products. All technical enquires should be with an expert in the related field.