Placing An Order

The easiset way to place an order is through our website, but we understand sometimes it can be hard to decide on your dream bathroom - that's why we have a dedicated and experienced sales team available 6 days a week, 8:30am - 5:30pm, should you ever need help.

Email us at for help and advice.

If you would like to make a change to an order you have already placed with us, for example, the address or quantity, that's no problem, as long as it hasn't been dispatched from our warehouse yet.

The best way to make a change to your order is to get in touch with us via e-mail or the contact form, and one of our customer service representatives will get back to you. Email us at or click here to view our contact form.

We offer a range of payment options online and over the phone. We accept all major card types and also Shop Pay and PayPal, for your ease. If you require any assitance in making a payment, email us at or click here to view our contact form

Delivery Information

When your order will be delivered is largely based by the type of products you are ordering and where you are having them delivered to.

If you are placing an order which includes a large or heavy item, such as a shower enclosure, toilet or bathroom furniture, we will contact you within 24 hours of placing your order, to confirm a suitable delivery date.

If your item is small, such as shower set or accessory, you can choose between next day delivery (provided you order before 2pm) or standard 2-5 days delivery. This applies to Mainland UK.

If you live outside Mainland UK there will be an additional cost and time for delivery, based on your postcode.

If you order has not arrived beyond the expected delivery date, please get in touch with us, via e-mail or phone.

If your order has been delivered but you believe you have been sent the wrong item, please review the invoice that was provided with your order when it was delivered and check the list of items against what you have received. Please then send us photographs of the invoice and what you have received, clearly showing the product and also the label on the packaging box showing the product ID code, and our customer service team will get back to you as soon as possible.

Our delivery charges vary depending on the size of products you are ordering, how quickly you would like them and where your delivery address. To get a full overview of our delivery charges, please see our delivery information page here.

If you have placed an order and wish to change your address, please get in touch with as soon as possible. If you order has already been dispatched, we will endeavour to change your address, however we cannot make any guarantee.

If you have missed your order, please check for a card from the courier. If you have not received a card, please contact us and one of our team will invesitage as to the location of your order.


If you change your mind for whatever reason and simply do not want any of the products purchased, you can cancel your order as long as it is within 30 days of receipt of goods and has not been installed and you still have original packaging. We will accept returned goods in accordance with the above points.

Please note: We are unable to accept cancellation at any stage if any item is ordered with any personalisation or items custom manufactured to your specification. You must notify Nes Home of your intent to return by one of the following methods:


Once we have received your returning items, and inspected them, and if our returns department authorises the refund, we aim to issue your refund within 14 working days. Please note it may take 3-5 working days for the refund to appear on your statement.

Help With Your Product

We try to provide as much information as possible on each product page, however, if you can't find the information you're looking for then please contact us through e-mail or phone.

If you believe your product has developed a fault, we can advise on a solution to fix the problem. However, if this does not fix the issue, you may require a replacement part. If you require replacement parts: If it has been less than one year since the date of purchase, and the faulty part is still covered under the guarantee, we should be able to send you a replacement part free of charge, pending stock of the product and replacement parts. If you've had the product for more than 12 months, or the fault is not covered under the guarantee, we may still be able to provide you with some spare parts for a specific charge. Please contact our customer service team with details of issue, along with photos of the fault and the whole product, so we can get an understanding of the issue.

If you believe your product has developed a fault and is still under guarantee (for our more information on guarantee duration please see here) please get in touch with our experienced team and they will assist you. We will require photos or videos clearly indicating the fault, and also photos of the whole product, so that we can get a better understanding of the issue.

The most common cause of a dripping tap is that the cartridge needs cleaning to remove debris or limescale that has built up, especially if you live in a hard water area. Please refer to the installation instructions originally supplied or e-mail us if you need assistance.

We run quality control checks on all of our products at every stage to make sure these things don’t happen often. However, despite our best efforts, sometimes things can get damaged out of our hand. If you receive a damaged item, please contact our customer service team as soon as you can with some photos of the product, they will work to resolve the issue for you.

Most of our products are supplied with instructions on how to care for them. Generally, all that is normally needed is warm soapy water and a soft cloth. For mirrors and wooden furniture we recommend a cloth well wrung out in warm, soapy water, and immediately after with a soft, dry, lint free cloth. In areas with hard water, water left sitting on shower enclosures can result in water marks, so it would be advisable to dry after use - a squeegee works well.


The easiset way to place an order is through our website, but we understand sometimes it can be hard to decide on your dream bathroom - that's why we have a dedicated and experienced sales team available 6 days a week, 8:30am - 5:30pm, should you ever need help.

We recommend installation is carried out by an qualified and experienced professional and we also suggest that you don't schedule any installation until you have received and checked your goods.

Yes, a VAT invoice can be sent upon request if you need it. Please contact us for more information.

We show up to date stock information for every product on our website. If there is an out of stock item you are interested in, please get in touch and we'll let you know when it will be next available.

We frequently run promotions that include voucher codes - look out for them on our website and social media pages. If you have one, you may use it on the View and Edit Cart Page.


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